Purchasing, Shipments and Returns
Find answers to all your questions on Purchasing, Delivery and Returns
10 articles
How do I get my kit?In short: right here, from our website.
How can I track my shipment?In short: with your tracking number on the carriers' tracking pages.
How can I use a promo code for my purchase?In short: add your promo code at checkout.
How can I pay with seQura?In short: very easily, and at your own pace.
What is the Robinsun Club?In short: our referral program for loyal customers, that recommend Robinsun.
Do I need to be at home when the delivery is made?In short: yes, somebody needs to receive the kit when it’s delivered.
Can you guarantee a delivery date?In short: No we cannot.
My kit arrived damaged, what should I do?In short: react immediately.
I only got part of my shipment, where is the rest?In short: No need to panic, it will arrive.
How do I recycle my plugin solar kit?In short: check your local recycling regulations.