If your kit shows signs of damage when it gets delivered, you should first of all take pictures of all items you receive. You can not accept the delivery if some packages are evidently damaged. Once you accept the delivery, the carrier is off the hook. If you’re not sure if all items are in good condition, you can sign the receipt and add “pending content verification” on it. This usually gives you a few days time to inspect the content. But beware that this is usually 24h or 48h maximum, not more. And not all carriers accept this.
Also take into account that we package all components for maximum safety. A rough packaging doesn’t necessarily mean that the content is damaged. We recommend you open each box, inspect the content, and if there is an evident breakage contact us immediately. Remember that without pictures and proof we cannot open a claim with the carrier, and cannot help you with your damaged kit.